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Error 11C Stops machine US market

Samsung Washing Machine Error Code 11C

11C on a Samsung washing machine usually means: Moisture is detected somewhere it doesn't belong, or there is an issue with the sensor itself. First, look for evidence of a leak. On a Samsung Washing Machine, code 11C points to the drain pump.

Fix it fast: Manufacturer troubleshooting steps. Full ranked steps below.

Likely part
drain pump
Fault type
drainage
Manufacturer source Updated Oct 17, 2026 View source

How to fix 11C — ranked steps

Try these in order. Stop when the code clears.

  1. 1 Manufacturer troubleshooting steps

    DIY
    • First, look for evidence of a leak. Sometimes, leaks are so small they go unnoticed. If you find a leak, fixing the leak will fix the error.
    • Check that the hoses behind the washer (supply hoses and drain hose) are not kinked. Note: Do not remove the screw on the back of the washer that holds the drain hose against the washer. If the screw has been removed, screw it and the holder back in with any screw that fits. If the holder is missing, service is required.
    • Run an empty cycle with no additives (detergent, fabric softener, etc.) and see if suds appear during the cycle. If they do, it means too much detergent or a non-HE detergent has been used. Continue to run empty cycles until there are no more suds, and then check if the code appears again.
    Source

Other Samsung Washing Machine codes

5CStops machine

The washer cannot drain the water away. On a Samsung Washing Machine, code 5C points to the drain pump.

5CStops machine

Water is not leaving the tub at the expected rate, or at all.

nFStops machine

Not Filling Errors: There is an issue with the water supply. See our article: Washing Machine won't Fill Up or Drain. On a Samsung Washing Machine, code nF points to the drain pump.

4EStops machine

Not Filling Errors: There is an issue with the water supply. See our article: Washing Machine won't Fill Up or Drain. On a Samsung Washing Machine, code 4E points to the drain pump.

7EStops machine

Not Filling Errors: There is an issue with the water supply. See our article: Washing Machine won't Fill Up or Drain. On a Samsung Washing Machine, code 7E points to the drain pump.

E1Stops machine

Not Filling Errors: There is an issue with the water supply. See our article: Washing Machine won't Fill Up or Drain. On a Samsung Washing Machine, code E1 points to the drain pump.

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